Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help. Enjoy your fuss – free shopping experience with our top-notch customer service.

Below is a list of possible reasons for returning our products (at least that’s what we could think of!). However, you will not be able to return your item if you have a “change of mind”! 

1. Defective
2. Wrong Product Shipped by Us
3. Missing Accessories

Return within 7 days of receiving the product (s) ordered from the Babydreams online store (www.babydreams.my). Example: If you received the product(s) on 1st November, please return the product(s) by shipping it to our warehouse by 7th November. 

Product(s) can be returned for exchange or refund, provided the product(s) is return in new and original condition with the original product packaging and labels.

For exchanges to product(s) of equivalent or lower price, you will be required to pay the difference. 

Time Limit for Return

You Have [7] calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the payment receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your bank account, credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies as well as local finance processing time. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs will be refundable if items received is defective, wrong product or has missing accessories. 

Contact Us

If you have any questions on how to return your item to us, do drop us an email at contactus@babydreams.my